tbajiee Privacy
Policy
Your privacy matters to us. This Privacy Policy explains exactly what personal data tbajiee collects, why we collect it, how we use and protect it, and what rights you hold over your information as a player on our platform.
Minimal Data Collection
tbajiee collects only the personal data that is strictly necessary to operate your account, verify your identity, and process your transactions securely.
No Data Selling
tbajiee does not sell, rent, or trade your personal information to any third party for their own independent marketing purposes under any circumstances.
SSL Encryption
All data transmitted between your device and tbajiee servers is protected by industry-standard TLS/SSL encryption, keeping your personal and financial data safe in transit.
Your Rights Protected
You retain the right to access, correct, and request deletion of your personal data at any time by contacting the tbajiee support team at [email protected].
Information We Collect
tbajiee collects personal data through several channels: directly from you during account registration and subsequent use of the Platform, automatically through your device and browser as you interact with our services, and in limited circumstances from third-party partners such as payment processors and identity verification providers.
Registration and Account Data: When you create a tbajiee account, we collect your full legal name, date of birth, email address, mobile phone number, residential address, and a username and password of your choosing. This information is required to create and administer your account, verify your identity, and comply with our anti-money laundering obligations.
Identity Verification (KYC) Data: In order to verify your identity before processing withdrawals above ৳25,000, or at any point where our compliance team determines verification is necessary, we may collect copies of government-issued identification documents such as your National Identity Card (NID), passport, or driving licence, as well as proof of address documents such as a recent utility bill or bank statement. We also collect a selfie photograph where required for liveness verification.
Financial Transaction Data: We record details of all deposits and withdrawals processed through your tbajiee account, including the payment method used (bKash, Nagad, Rocket, Upay, or bank transfer), the transaction amount in Bangladeshi Taka (৳), timestamps, and transaction reference numbers. We do not store full payment account credentials — sensitive payment data is handled directly by your chosen payment provider.
Gameplay and Betting Data: We maintain a complete record of all bets placed, games played, outcomes, bonus claims, wagering history, and session durations associated with your account. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory compliance.
Device and Technical Data: When you access tbajiee, we automatically collect your IP address, browser type and version, operating system, device identifiers, screen resolution, time zone (Bangladesh Standard Time, UTC+6), and referral URL. This data helps us deliver a secure and optimised experience and to detect fraudulent or automated access patterns.
Categories of Data Collected
- Identity data (name, date of birth, NID/passport)
- Contact data (email, phone, address)
- Financial transaction records
- Gameplay and betting history
- Device and technical access data
- Communication records (support chat, email)
- Responsible gaming preferences and limits
How We Use Your Data
tbajiee uses the personal data we collect for specific, legitimate purposes. We do not use your data for any purpose that is incompatible with the purposes described below. The following table summarises our primary data uses, the legal basis for each, and the categories of data involved:
| Purpose | Data Categories Used | Legal Basis |
|---|---|---|
| Account creation and management | Identity, contact, credential data | Contractual necessity |
| Identity verification (KYC) | Identity documents, selfie photograph | Legal obligation |
| Processing deposits and withdrawals | Financial transaction data, identity data | Contractual necessity |
| Fraud prevention and AML compliance | Transaction data, device data, betting history | Legal obligation / legitimate interest |
| Responsible gaming monitoring | Betting history, session data, account preferences | Legal obligation / legitimate interest |
| Customer support and dispute resolution | Communication records, account and transaction data | Contractual necessity / legitimate interest |
| Platform security and fraud detection | Device data, IP address, session data | Legitimate interest |
| Promotional communications (opt-in only) | Contact data, gameplay preferences | Consent |
| Platform analytics and improvement | Device data, usage data (anonymised where possible) | Legitimate interest |
Marketing Communications: tbajiee will only send you promotional emails, SMS messages, or in-platform notifications about bonuses, tournaments, and seasonal offers (such as Eid promotions or Pohela Boishakh specials) if you have explicitly opted in to receive such communications. You may withdraw your consent at any time by updating your communication preferences in your account settings or by contacting [email protected]. Withdrawal of marketing consent does not affect the lawfulness of processing carried out before the withdrawal.
Automated Decision-Making: tbajiee uses automated systems to detect unusual account activity, flag potential problem gambling behaviour, and identify suspected fraud. Where an automated process results in a significant decision affecting your account — such as a temporary suspension — you have the right to request human review of that decision by contacting our support team.
Data Sharing & Disclosure
tbajiee does not sell, rent, or trade your personal data to any third party. We share personal data only with trusted partners who require access to perform specific services on our behalf, and only to the extent necessary for those services. All third-party partners who process personal data on behalf of tbajiee are bound by strict data processing agreements that prohibit them from using your data for their own independent purposes.
Game Content Providers: To facilitate gameplay, limited technical data (such as a session token and account tier) is shared with our game content providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers do not receive your full identity or financial details and are prohibited from using shared data beyond game delivery.
Payment Processors: When you make a deposit or withdrawal, the relevant payment details are shared with your chosen payment provider (bKash, Nagad, Rocket, Upay, or your bank). tbajiee shares only what is required to execute the transaction. Payment providers operate under their own privacy policies, which we encourage you to review.
Identity Verification Services: Where third-party KYC providers are used to verify your identity documents, those providers receive only the specific documents submitted for verification. Verification results are returned to tbajiee and stored securely in your account record.
Legal and Regulatory Disclosure: tbajiee may disclose your personal data to government authorities, law enforcement agencies, or regulatory bodies where required to do so by applicable law, court order, or legitimate regulatory request. In all such cases, tbajiee will disclose only the minimum information required to comply with the legal obligation.
Business Transfers: In the event of a merger, acquisition, or sale of all or part of tbajiee's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material change to this Privacy Policy that results from it.
International Transfers: Some of our service providers operate outside Bangladesh. Where personal data is transferred internationally, tbajiee ensures that appropriate safeguards are in place — such as standard contractual clauses or equivalent data protection agreements — to protect your data to a standard equivalent to that applied within Bangladesh.
Data Security Measures
tbajiee takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, alteration, or disclosure. While no system can guarantee absolute security, the measures described below represent our commitment to maintaining a safe platform for all players in Bangladesh and beyond.
TLS/SSL Encryption
All data transmitted between your browser or mobile device and tbajiee servers is encrypted using TLS 1.2 or higher, ensuring that your personal and financial data cannot be intercepted in transit.
Secure Data Storage
Personal data is stored on servers protected by access controls, firewalls, and intrusion detection systems. Sensitive data such as identity documents is encrypted at rest using AES-256 encryption.
Access Controls
Access to personal data within tbajiee is restricted on a strict need-to-know basis. Staff with access to sensitive player data undergo background checks and regular privacy training.
Two-Factor Authentication
tbajiee supports two-factor authentication (2FA) for player accounts. We strongly recommend enabling 2FA to add a second layer of protection against unauthorised login attempts.
Continuous Monitoring
Our security team monitors platform activity around the clock for suspicious access patterns, unusual transaction behaviour, and potential data breach indicators.
Breach Response
In the unlikely event of a personal data breach, tbajiee has a documented incident response procedure. Affected players will be notified promptly with details of the breach and recommended protective steps.
Data Retention
tbajiee retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or to comply with our legal, regulatory, and contractual obligations. When data is no longer required, it is securely deleted or anonymised in accordance with our internal data retention schedule.
Active Accounts: While your tbajiee account remains active, we retain all categories of personal data associated with the account including identity data, transaction history, betting history, and communication records. This data is necessary for the ongoing operation of your account and for compliance with anti-money laundering record-keeping obligations.
Closed Accounts: Following the closure of a tbajiee account — whether at your request or by tbajiee — we retain your identity verification documents, transaction records, and betting history for a minimum period of five (5) years from the date of account closure. This retention period is required to satisfy anti-money laundering regulations and to enable us to respond to any legal or regulatory enquiries that may arise after account closure.
Marketing Data: If you have opted in to receive marketing communications, we retain your contact and preference data for this purpose until you withdraw your consent. Upon withdrawal of marketing consent, your data is removed from our marketing lists within 10 business days.
Support Records: Records of customer support interactions are retained for a period of three (3) years from the date of the interaction to facilitate dispute resolution and quality assurance.
Device and Technical Data: Server logs containing IP addresses and session data are retained for a maximum of 12 months, after which they are automatically purged from our systems unless retained for an active fraud or legal investigation.
Retention Summary
- Account and identity data: retained while account is active + 5 years post-closure
- Transaction records: 5 years minimum post-closure
- Betting history: 5 years minimum post-closure
- Support interaction records: 3 years
- Marketing data: until consent is withdrawn
- Server and access logs: up to 12 months
Your Privacy Rights
As a tbajiee player, you hold a number of rights over your personal data. tbajiee is committed to honouring these rights and will respond to all verified data rights requests within 30 calendar days of receipt. In complex cases, the response period may be extended by a further 30 days, in which case you will be notified of the extension and the reasons for it.
To exercise any of the rights described below, please contact our support team at [email protected] with the subject line "Privacy Rights Request". You will be required to verify your identity before your request can be processed.
Contact & Complaints
If you have any questions, concerns, or requests relating to this Privacy Policy or the way tbajiee handles your personal data, please contact our support team in the first instance. We are committed to resolving privacy-related queries promptly and transparently.
Contact for Privacy Queries:
Email: [email protected]
Subject line: "Privacy Policy Query" or "Data Rights Request"
Response time: Within 5 business days for general queries; within 30 days for formal data rights requests (Bangladesh Standard Time, UTC+6).
Complaints: If you are not satisfied with our response to a privacy query or data rights request, you have the right to escalate your complaint. tbajiee takes all privacy complaints seriously and will conduct a thorough internal review of any escalated matter. All formal complaints should be submitted in writing to [email protected] with the subject line "Formal Privacy Complaint".
Updates to This Policy: tbajiee reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. The "Last Updated" date at the top of this page will be revised whenever a material change is made. We encourage all players to review this page periodically. Continued use of tbajiee following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms.
How to Reach Us
- Email: [email protected] — available 24/7
- Live chat via the tbajiee platform — fastest response
- General queries answered within 5 business days
- Formal data rights requests handled within 30 days
- All correspondence handled in English
- Response times based on Bangladesh Standard Time (UTC+6)
Children, Third-Party Links & Policy Scope
Age Restriction: tbajiee is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If you are a parent or guardian and believe that a minor has registered an account or provided personal data to tbajiee, please contact us immediately at [email protected]. Upon verification, we will promptly close the account and delete all associated personal data.
Third-Party Platforms: The tbajiee Platform may contain references to or integrations with third-party services such as payment providers (bKash, Nagad, Rocket, Upay) and game studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi). This Privacy Policy applies solely to data processed by tbajiee. We are not responsible for the privacy practices of any third-party service, and we encourage you to review their respective privacy policies before sharing personal data with them.
Governing Law: This Privacy Policy is governed by and construed in accordance with applicable data protection principles. Any disputes arising out of or in connection with this policy shall be addressed through the complaints process described in Section 8.
Severability: If any provision of this Privacy Policy is found to be unenforceable or invalid under applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed from the policy if modification is not possible, without affecting the validity or enforceability of the remaining provisions.
Language: This Privacy Policy is written in English. In the event of any conflict between this English-language version and any translated version, the English version shall prevail.
Questions About Your Privacy?
Our support team is available 24/7 to help with any privacy-related questions. You can also explore our other policy pages, visit the tbajiee Casino, or return to the homepage.