tbajiee Frequently
Asked Questions
Everything you need to know about registering, depositing via bKash and Nagad, withdrawing winnings, cricket betting rules, bonuses, and keeping your account safe — answered clearly in one place.
This FAQ covers the most common questions from tbajiee players across Bangladesh — from Dhaka and Chittagong to Sylhet and Khulna. Whether you are new to the platform or a returning player with a specific query, the answers below are organised by topic so you can find what you need quickly. If your question is not covered here, our support team is available around the clock at [email protected].
Registration
Simple sign-up in minutes
bKash & Nagad
Instant mobile deposits
Cricket Betting
BPL, IPL & T20 markets
Bonuses
Welcome offers & loyalty
Security
SSL encryption & 2FA
24/7 Support
Live chat & email help
Account & Registration
QHow do I create a tbajiee account?
Creating a tbajiee account takes under three minutes. Visit the tbajiee website, click the registration link, and fill in your mobile number, a secure password, and your date of birth to confirm you are 18 or older. You will receive a one-time verification code via SMS to confirm your number. Once verified, your account is active and ready to deposit.
QWhat documents do I need for KYC verification on tbajiee?
tbajiee requires a government-issued photo ID — your National Identity Card (NID), passport, or driving licence — plus proof of address such as a recent utility bill or bank statement. For withdrawals above ৳25,000, a selfie holding your ID may also be requested. Submitting clear, unedited copies speeds up the review process significantly.
QHow long does KYC verification take?
Most KYC submissions on tbajiee are reviewed within 24 hours during business hours. If documents are clear and match the account details, approval is typically faster. Incomplete or blurry submissions may require resubmission, which extends the timeline. You will receive an email confirmation at the address linked to your account once verification is complete.
QI forgot my tbajiee password — how do I reset it?
Use the "Forgot Password" link on the tbajiee login page. Enter the mobile number or email address registered to your account, and you will receive a reset code by SMS or email. Follow the instructions to set a new password. If you no longer have access to the registered number or email, contact [email protected] with your account details for assisted recovery.
QCan I open more than one tbajiee account?
No. tbajiee strictly permits one account per person, household, device, and IP address. Duplicate accounts are flagged by our system, and any winnings accumulated on secondary accounts may be voided. If you believe your account was incorrectly flagged as a duplicate, contact our support team to resolve the issue.
QHow do I close my tbajiee account?
To permanently close your tbajiee account, send a written request to [email protected] with the subject line "Account Closure Request". Withdraw any remaining balance before submitting the request. If the closure is related to a gambling concern, we recommend considering our self-exclusion programme first, as it preserves your balance and allows return after a defined period.
Deposits & Withdrawals
QHow long does a bKash deposit take on tbajiee?
bKash deposits on tbajiee are credited to your account balance instantly in most cases — typically within 30 seconds of payment confirmation. During periods of high traffic, such as live BPL match days, processing may take up to 5 minutes. If a deposit has not appeared after 15 minutes, contact support with your bKash transaction ID for a manual trace.
QWhat is the minimum deposit amount on tbajiee?
The minimum deposit on tbajiee is ৳200 for mobile wallet methods including bKash, Nagad, and Rocket. Bank transfer minimums may vary by institution but are generally set at ৳500. There is no maximum single deposit limit imposed by tbajiee, though your mobile wallet provider may apply its own transaction limits.
QWhat is the minimum withdrawal amount on tbajiee?
The minimum withdrawal on tbajiee is ৳500 for bKash, Nagad, and Rocket. Bank transfer withdrawals have a minimum of ৳1,000. Withdrawal requests below these thresholds will not be processed. There is no fee charged by tbajiee on standard withdrawals, though your bank or wallet provider may apply their own charges.
QHow long does a withdrawal take to arrive?
Withdrawals to bKash, Nagad, and Rocket are typically processed within 1–4 hours of approval. Bank transfers to BRAC Bank, Dutch-Bangla Bank, Sonali Bank, and other Bangladeshi banks may take 1–3 business days. Processing times may be longer during weekends, public holidays, or when additional identity verification is required by our compliance team.
QDoes tbajiee charge fees on deposits or withdrawals?
tbajiee does not charge any fees on deposits or withdrawals from the platform side. However, mobile wallet providers like bKash and Nagad may apply their standard transaction charges, and banks may levy transfer fees according to their own tariff schedules. We recommend checking with your payment provider for their current fee structure.
QWhy has my withdrawal been delayed or declined?
The most common reasons for a delayed or declined withdrawal on tbajiee are: incomplete KYC verification, an active bonus with unmet wagering requirements, a mismatch between the registered account name and the payment method holder name, or a flagged security review. Check your account notifications for a specific reason, or contact [email protected] for clarification.
Games & Gameplay
QWhat types of cricket bets can I place on tbajiee?
tbajiee offers a wide range of cricket betting markets covering BPL, IPL, T20 World Cup, and Bangladesh Tigers internationals. Available bet types include match winner, top batsman, top bowler, total runs, innings runs, method of dismissal, player of the match, and in-play live betting. Markets are updated in real time during live matches for full session-by-session coverage.
QAre the slot games on tbajiee fair and certified?
All slot games on tbajiee use certified Random Number Generator (RNG) technology supplied by reputable providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. Each game's Return to Player (RTP) percentage is disclosed in the game information panel. tbajiee's platform undergoes regular third-party audits to confirm that RNG outputs are genuinely random and that stated RTPs are accurate.
QCan I play tbajiee games on my mobile phone?
Yes. tbajiee's full game library — including live casino, slots, and sports betting — is fully optimised for mobile browsers on both Android and iOS devices. No app download is required; simply visit the tbajiee website from your mobile browser and log in. All features, including deposits via bKash and Nagad, are accessible from mobile without any reduction in functionality.
QWhat live casino games are available on tbajiee?
tbajiee's live casino section features real-dealer games streamed in HD, including Baccarat, Roulette, Blackjack, Teen Patti, Andar Bahar, and game show titles such as Crazy Time and Lightning Roulette. Live tables are provided by leading studios including Evolution Gaming, Ezugi, and Vivo Gaming, with multiple table variants and bet limits to suit all player budgets.
QWhat happens to my bet if a cricket match is abandoned or rained off?
If a cricket match is abandoned before the minimum overs required for a result are completed, tbajiee will void all pre-match bets and return stakes to player accounts. In-play bets placed after the match started may be settled based on the Duckworth-Lewis-Stern (DLS) method if applicable, or voided if no official result is declared. Full details are in tbajiee's betting rules.
QIs there a minimum bet amount on tbajiee?
The minimum bet on tbajiee varies by game and market. For sports betting, the minimum stake is ৳20 per selection. For most slot games, the minimum spin value starts from ৳10. Live casino table minimums range from ৳50 to ৳200 depending on the table and game type. Maximum bet limits are displayed on each individual market or game.
Bonuses & Promotions
QWhat welcome bonus does tbajiee offer to new players?
tbajiee offers new players a welcome bonus on their first deposit. The exact percentage and maximum bonus amount are displayed on the tbajiee promotions page at the time of registration, as offers are updated periodically. To claim the welcome bonus, opt in during the deposit process. Bonuses are credited to your bonus wallet and subject to wagering requirements before withdrawal.
QWhat are wagering requirements and how do they work?
A wagering requirement (also called a playthrough requirement) specifies how many times you must bet the bonus amount before any winnings derived from it can be withdrawn. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in qualifying bets before requesting a withdrawal. Wagering requirements and qualifying games are listed in each promotion's terms.
QDo tbajiee bonuses expire?
Yes. All tbajiee bonuses carry an expiry period, which begins from the moment the bonus is credited to your account. If the wagering requirements are not met within the stated timeframe — typically 7 to 30 days depending on the promotion — the bonus and any associated winnings will be forfeited automatically. Always check the individual promotion terms for the exact expiry window.
QCan I withdraw my bonus funds directly?
Bonus funds cannot be withdrawn directly. They must first be converted to real-money funds by meeting the wagering requirements attached to the promotion. Once the requirements are satisfied, the resulting winnings (up to any stated cap) are transferred to your withdrawable real-money balance. Real-money deposits are always kept separate from bonus funds and can be withdrawn at any time.
QDoes tbajiee offer free spins or cricket-specific promotions?
tbajiee regularly runs free spin promotions tied to new slot game launches and seasonal cricket events such as the BPL and IPL. During major tournaments, enhanced odds, accumulator boosts, and cashback offers on cricket betting markets are made available to eligible players. Sign up for tbajiee's promotional notifications in your account settings to ensure you do not miss time-limited offers.
QIs there a loyalty or VIP programme on tbajiee?
tbajiee operates a loyalty programme that rewards consistent play with points redeemable for bonus funds and other benefits. As players accumulate points, they progress through tier levels that unlock enhanced withdrawal limits, dedicated account managers, faster processing, and exclusive promotional offers. Details of the current loyalty programme tiers and point earning rates are available in your tbajiee account dashboard.
Safety & Responsible Gaming
QIs tbajiee safe to use in Bangladesh?
tbajiee is a safe and reliable platform that uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and our servers. Player funds are held in segregated accounts, meaning your balance is kept separate from tbajiee's operating funds at all times. Two-factor authentication (2FA) is available for additional account security.
QWhat is the minimum age to play on tbajiee?
The minimum age to register and play on tbajiee is 18 years old. This rule is absolute and applies to all players regardless of location within Bangladesh. Age is verified at registration and confirmed during KYC checks. Any account found to belong to a person under 18 will be suspended immediately, with all deposits refunded and all winnings forfeited.
QHow do I set deposit limits on my tbajiee account?
Deposit limits can be set directly from the Responsible Gaming section of your tbajiee account settings. You can configure daily, weekly, or monthly deposit caps in Bangladeshi Taka. Limit reductions take effect immediately, while increases are subject to a mandatory 7-day cooling-off period. You can also set loss limits and session wager limits from the same panel.
QWhat self-exclusion options does tbajiee offer?
tbajiee offers self-exclusion periods of 6 months, 1 year, 3 years, or permanent exclusion. During self-exclusion, your account is fully suspended — you cannot log in, deposit, or access any games. To request self-exclusion, use the Responsible Gaming panel in your account settings or email [email protected] with the subject "Self-Exclusion Request". Permanent exclusion is irreversible.
QHow do I report a security issue or suspicious activity on my account?
If you notice any unauthorised login attempts, unexpected balance changes, or suspicious activity on your tbajiee account, contact our security team immediately at [email protected]. Change your password right away and enable two-factor authentication if not already active. tbajiee's security team responds to urgent account security reports within two hours.
QWhere can I get help if gambling is becoming a problem?
If gambling is causing distress or financial difficulty, tbajiee encourages you to reach out immediately. Our support team at [email protected] can activate account restrictions on your behalf at any time. We also recommend contacting Gamblers Anonymous or the National Mental Health Helpline of Bangladesh for professional, confidential support. You are not alone, and help is available. Visit our Responsible Gaming page for full guidance.
Still have a question not answered here?
Our support team is available 24 hours a day, 7 days a week. Write to us and we will respond within 2 hours via live chat or within 24 hours by email. Response times are in Bangladesh Standard Time (UTC+6).
Email: [email protected]
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